If you have never booked a mobile detailer, you might wonder how it works. Who comes, where, when and what do you need to do? It is simpler than people expect. Here is exactly how it works with Ace Auto Detailing, from the first message to the finished car.
Step one: message us on WhatsApp
All bookings and enquiries are handled on WhatsApp. To help us quote properly, send us:
- Your vehicle’s make and model
- The year
- Your location
- The service you are interested in
- A few photos of your vehicle
If you are not sure which service you need, say so and tell us what is bothering you about the car. The photos help us see the real condition.
Step two: receive your quote
We will recommend the appropriate service and give you pricing. Some prices are fixed and others start from a minimum, because they depend on your vehicle’s size and condition. See the price list for where each service starts, and our cost guide for what changes the price.
Step three: choose your appointment
We will arrange a suitable date and time. Book a few days ahead if you can, especially if you are preparing the car for a sale or an event.
Step four: we come to you
Our mobile setup arrives at your chosen location. That can be your home, your workplace or another suitable spot, anywhere across Cape Town from the Southern Suburbs to the Atlantic Seaboard and Northern Suburbs and beyond. Location suitability and availability are confirmed when you book, along with any specific site requirements.
Step five: enjoy the result
You carry on with your day while we take care of the car. When we are finished, your car is ready.
How to get ready
- Tell us exactly where the car will be, and make sure we can reach it easily.
- Take out valuables and personal items.
- Send photos of anything you are worried about, such as stains, marks or yellow headlights.
- Ask about anything you are unsure of when you book, so nothing surprises you on the day.
How long does it take?
It depends on the vehicle and on the service. A snowfall wash is a different job from a full valet detail or a machine polish. We will give you an estimated duration when we quote.
Is it right for me?
If you value your time and want the work done where the car is, mobile detailing is hard to beat. For an honest comparison, read mobile detailing vs a detailing workshop, or see our mobile detailing page for the full picture.
What can affect your appointment
- Weather. Strong wind or rain can affect work done outdoors.
- Access. We need to be able to reach the car easily.
- The vehicle’s condition. A neglected car may need more time.
- The services you ask for. A wash and a polish are very different jobs.
After the detail
- Look the car over in daylight and tell us if anything needs another look.
- Keep it clean with gentle washing. See how to wash your car without scratching it.
- Plan your next service with our guide on how often to detail.
Why we use WhatsApp
Photos and messages let us see your car and quote properly before we arrive, and everything about your booking stays in one place. It is also the quickest way to ask a question or change a time.
Questions worth asking when you book
- How long will the job take?
- What exactly does the price include?
- Is my location suitable?
- Do you need anything from me, such as access or a spot in the shade?
- When can you do it?
Prices and what to expect
Prices are on the price list, and some services start from a minimum because they depend on your vehicle. When you send us photos, we quote for your specific car, so the number you are given is for your vehicle, not a general guess. Window tinting and other services that depend on the vehicle are confirmed with you on WhatsApp before you commit.
